Dodge County Hospital has been using CBA in Milledgeville since April 2010 and I have nothing but great things to say about this collection agency. Jody Bellflower is the best, as well as the rest of the staff. If I have a problem with an account they are very easy to work with. We don’t receive complaints from patients about the way their account collections are handled.
We have seen our collections from them improve over the years through the process CBA has in place to stay on top of our accounts we have turned over to them.
We at Jefferson Hospital are very pleased with the quality of service CBA of GA provides. CBA’s responsiveness and the way they conduct business is impeccable.
Houston Healthcare values our relationship with CBA of GA. They are always willing to make changes when asked and provide us with documentation, when needed, in a timely fashion and in the formats required by our organization. The staff is very quick to respond to any request that we have. We REALLY appreciate the service that they provide.
Oconee Regional Medical Center has used the recovery services of CBA of Ga for over 20 years. Below are some of the items that are important to us and why we continue to support the collection processes at CBA:
Sharing data is easy and automatic. Accounts are automatically sent to the agency and nightly we transfer all relevant payment data to CBA directly from our system. On the reporting side we continue to operate as normal and reports are sent to the hospital as scheduled. Specialized reporting can be requested and CBA provides a quick turnaround.
Improved bad-debt recovery is at the top of our list. On the collections side, it is important to us that the outstanding balance is promptly billed and any skip-tracing completed in a timely manner. Obtaining bi-monthly payments from CBA has also improved our cash flow and processing of payments at the hospital.
Communication with CBA is streamlined and any concerns are addressed immediately by their management team. CBA is available to work with the hospital on every patient concern and resolve issues as they occur.
CBA has a trusted reputation, a track record of success, and strategy solutions. Oconee Regional Medical Center is proud to be a part of their team.
CBA does a wonderful job collecting, the staff conducts themselves in a professional and friendly manner. They communicate well with my staff and our patients. We have used them for over 10 years and have been very pleased with all their services.